• Serve as the first point of contact for customer technical issues via our customer support channels.
• Resolve easy to mid-level customer issues and escalate complex problems to senior engineers when necessary.
• Build and maintain a knowledge base for recurring issues, ensuring continuous improvement in our customer support processes.
• Support the development of tools for customer support automation.
• Track key support metrics to identify trends and proactively improve customer experience.
• Assist in designing and implementing customer support workflows and information exchange processes.
• Support the Infrastructure team with various tasks during off-time, allowing you to gain deeper technical expertise.

• 3+ years of experience as a System Administrator or in a similar technical support role.
• Proficiency in Linux, Docker, SQL, and basic networking.
• Strong people skills with the ability to communicate technical concepts clearly to non-technical users.
• Experience working with REST APIs and virtualization technologies (KVM).
• Familiarity with bash or Python scripting for troubleshooting purposes.
• Basic understanding of AI/HPC environments.
• Knowledge of server, network, and storage performance tuning.

• Company equity – Be part of our success story.
• Competitive salary and comprehensive benefits, including:
  • Health insurance.
  • Lunch benefits.
  • An annual budget to use for sports, transport, wellness, or culture.
• A flexible work environment to support your work-life balance.
• Opportunity to work on cutting-edge AI technologies.
• Professional growth in a mission-driven company.

If you’re excited about this opportunity and want to be part of our dynamic team, apply now! Submit your resume and a brief cover letter outlining your experience and motivation by 16.03.2025.