Customer Support Intern (Hardware)

Trainee, Full-time · Maria01 (Helsinki)

Imagine a future where everyone has instant, low-cost access to intelligence. We’re building a fully featured European AI cloud - with everything one needs to train, experiment with, and deploy AI models. In addition, our GPUs run on 100% renewable energy.

We’re ambitious, curious, and gutsy doers. We practice a low hierarchy across the company and high morale in our teams. We’ve already achieved a lot, yet we’re only getting started. Now it’s your chance to join the ride. We offer more than just the job - we offer a career-defining opportunity to be part of building something big!

As a cherry on top, we’ve recently raised $64M in Series A and are ready to reach new heights.

Why you don’t want to miss this opportunity

Paid internship with the possibility of continuation as a permanent role.
Flexible working hours.
Our operations are profitable, in addition to fast growth.
You’ll be an integral part of the small yet mighty team of 59, challenging the status quo to positively impact the lives of many people.
27 nationalities in total, with 6 different ones in the management team.
We foster a community-like atmosphere: we often enjoy each other’s company after work, e.g., munching BBQ made by Ruben, our CEO by day and master chef by night.

Practicalities

On-site mode: This role requires presence in our Kamppi office ideally 5 days per week. Don’t worry, you won’t be alone or hangry there.
Level of expertise: Entry-level.
Duration: 3 months.

Your responsibilities

Monitor server performance, troubleshoot issues by retrieving and analyzing logs, error reports, and customer feedback.
Collaborate with engineering teams to support staff to ensure smooth hardware and network operations.
Open, track, and follow up on support tickets with hardware vendors.
Coordinate and arrange on-site visits for field engineers for hardware repairs and troubleshooting.
Support customers with basic requests (e.g., password resets, troubleshooting).
Assist the datacenter operations team with day-to-day tasks in a fast-paced and dynamic environment.
The work may also include other tasks assigned by the employer.

Your key competencies

Hands-on experience with the Linux command line.
Strong written and verbal english communication skills, including explaining technical issues to non-technical users.
Vocational qualification in IT/electrical/electronics/mechanical engineering.
Social skills and readiness to work on-site in the office.
Bonus points for:
- Customer support experience (datacenter/hardware environment preferred).
- Driving license.

Nice-to-have

Containers & orchestration: Kubernetes, Docker Compose, Portainer (or similar).
Automation & scripting (shell scripts, small tools).
Hardware benchmarking and performance testing using various tools and custom scripts
Exposure to machine learning workflows (hobby projects welcome).
Previous technical support experience.

Success criteria for this role in the next 6-12 months

Hard-working ethic and proactive attitude.
Curiosity and courage to ask the right questions.
Collaboration skills – able to work with diverse personalities and teams.
Grow your knowledge in hardware, networking, and datacenter operations through hands-on experience and training.

How the process looks like

1. Apply.
2. Meet & Match Event (30.09.2025 @ Maria01). Selected candidates will present themselves and meet our team in a casual, interactive setting.
3. Interview with Hiring Manager - A deeper conversation about your skills, interests, and the role.
4. Reference Check - Final step before we make an offer.

What's next

Apply no later than 29 September 2025.

Please submit your application through our Careers page. We don’t accept applications sent by mail.

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