Join our fast-growing AI Cloud company as we revolutionize AI infrastructure and data center operations. As a Customer Support Intern, you'll be at the forefront of our customer experience, directly impacting how enterprises and developers interact with cutting-edge AI cloud services. This isn't just a support role, you're joining a dynamic team where your voice matters and your contributions directly shape our product and customer success strategies.
In this position, you'll work closely with engineering, product, and sales teams while receiving support from senior team members. You'll tackle real challenges from day one, from troubleshooting account issues to complex AI workload deployments and helping customers optimize their cloud infrastructure. As we scale rapidly, you'll have the opportunity to build processes, influence product decisions, and potentially grow into full-time roles.
About the role
As a
Customer Support Intern, you'll be at the forefront of our customer experience, directly impacting how enterprises and developers interact with cutting-edge AI cloud services. This isn't just a support role, you're joining a dynamic team where your voice matters and your contributions directly shape our product and customer success strategies.
In this position, you'll work closely with engineering, product, and sales teams while receiving support from senior team members. You'll tackle real challenges from day one, from troubleshooting account issues to complex AI workload deployments and helping customers optimize their cloud infrastructure. As we scale rapidly, you'll have the opportunity to build processes, influence product decisions, and potentially grow into full-time roles.
What makes this role unique:
- Direct impact on customer satisfaction and product development in a startup environment
- Exposure to cutting-edge AI infrastructure and cloud technologies
- Mentorship from experienced professionals while maintaining autonomy in daily execution
- Opportunity to shape customer support processes and documentation as we grow
- Clear path for career advancement as the company scales
Your key competencies
The ideal candidate is self-motivated, curious about emerging AI Cloud technologies, and thrives in ambiguous situations where fast problem-solving is essential. You'll need to balance independence with knowing when to seek guidance, making this perfect for someone ready to accelerate their career in the AI/cloud space.
- Basic understanding of cloud operations
- Problem-solving mindset with attention to detail
- Ability to explain technical concepts to non-technical users
- Excellent written and verbal communication skills in English
Nice to have
- Previous customer support experience
- Technical experience working with Cloud services (AWS, GCP, etc.)
- Basic knowledge of virtualization concepts & GPUs
- Additional language skills (French, Spanish, German, etc.)
- Knowledge of AI tools and platforms
What's next
At DataCrunch, we offer two exciting career paths -
Customer Support and
Product.
If you’re passionate about helping customers succeed or interested in shaping innovative data-driven products, this is your opportunity to grow with us. We value curiosity, collaboration, and a proactive mindset.
Apply now if you’re looking to:
- Build your career in Customer Support, developing deep expertise in client success and technical troubleshooting.
- Transition into our Product Team, where you’ll contribute to improving user experience and building better solutions.
Join us and take the next step in your career journey at DataCrunch!
