Technical Authority & Ownership

• Senior-level ownership of data center operations and infrastructure stability
• Authority to lead incident response and complex troubleshooting activities
• Recognition as a subject-matter expert within the operations team
• Direct influence on operational standards, procedures, and improvements

Professional Standing & Growth

• Positioning as a senior technical reference within the data center
• Opportunity to mentor technicians and shape operational best practices

Senior Operations & Infrastructure Management

• Oversee installation, configuration, testing, and maintenance of critical data center hardware and systems
• Ensure operational readiness and compliance with availability, security, and safety standards
• Act as escalation point for complex or high-impact operational issues

Monitoring, Incident Leadership & Troubleshooting

• Lead response to infrastructure incidents, outages, and performance degradation
• Perform advanced troubleshooting across hardware, OS, networking, and storage layers
• Coordinate with engineering, network, facilities, and vendor teams during incidents
• Drive root cause analysis (RCA) and corrective actions

Preventive Maintenance & Reliability

• Own and improve preventive and predictive maintenance programs
• Validate maintenance procedures and execution quality
• Identify risks, single points of failure, and reliability gaps

Project Execution & Change Management

• Lead or support complex operational projects such as:
  • Data center expansions
  • Hardware refresh programs
  • Infrastructure upgrades
• Execute changes in line with change management and risk controls

Documentation, Standards & Mentorship

• Own and maintain senior-level operational documentation and SOPs
• Contribute to audits, compliance reviews, and operational assessments
• Mentor and support junior and mid-level technicians
• Promote a strong culture of safety, discipline, and continuous improvement

Education

• Degree in Computer Science, Information Technology, Engineering, or equivalent experience

Experience

• 8–12+ years of experience in data center operations or mission-critical IT environments
• Proven experience leading operational activities in 24/7 critical facilities
• Demonstrated ownership of incident management and reliability initiatives

Technical Expertise

• Deep hands-on expertise with:
  • Server, storage, and rack infrastructure
  • Networking fundamentals and connectivity troubleshooting
  • Linux
• Strong understanding of monitoring, DCIM, ticketing, and change management tools

Leadership & Personal Attributes

• Strong decision-making under pressure
• High sense of ownership and accountability
• Ability to mentor and guide less experienced technicians
• Excellent written and verbal communication skills in English
• Proactive, detail-oriented, and reliability-focused mindset